Is there anything that technology cannot do? In many ways, the answer is a resounding no. After all, technology put us on the moon. Technology eradicated smallpox all throughout the world. Technology allows us access to lifesaving medical treatments, to job opportunities the world over, and to a wealth of information all at our fingertips. We use technology in our personal lives and our professional ones alike, and a world without technology would, at this point, look quite virtually unrecognizable.
Of course, it only makes sense that technology would be now used to help companies and places of business engage with their customers in a deeper and more meaningful way. After all, using tools like a hosted phone system or hybrid phone system has become hugely popular in the customer service world, and is one for which the payoff has been great. This is something that can largely be attributed to the way that customers operate.
While many might think that the era of talking on phContinue reading