No matter the size of a company, everyone relies on voice calling systems to make outgoing calls, receive calls, and record messages to make a company run smoothly and keep in contact internally and externally. Al though in recent years email has become a prevalent part of communication through businesses, business voice services and business voicemail message systems are just as important. With the efficiency of the internet and its essential role in other aspects of every business in the 21st century, many companies have switched from traditional Public Switched Telephone Network systems to voice over internet protocol (VoIP) for their telephone needs. VoIP is often also referred to as Internet telephony, broadband telephony, IP telephony, and Voice over Broadband (VoBB).Compared to the outdated system of the Public Switched Telephone Network system, voice over internet service has many advantages.
- When set up correctly by a VoIP telephone service provider, the line and internet connection will be impenetrable to hackers
- Compared to traditional business voice services, VoIP is relatively cheaper, portable, and allows for other services including video calls and conferencing
- Many plans using VoIP include international and local calls, call management, call forwarding, and business voicemail message options
- As the amount of home high speed internet connections increase, voice over Internet Protocol is becoming increasingly popular in private residences as well as businesses
The demand for VoIP services is increasing rapidly. In 2013 over 228 million people were estimated to use voice over internet services on their mobile phones. Because the majority of mobile phones use internet telephone services, it is predicted that the number of users of the service in 2015 will have increased from the users in 2010 by over 300 million. To keep up with the high demand for voice over internet protocol users in businesses, the number of companies that provide this service will double within the next few years. See this link for more references.